Contact Strapify

Name *

Email *

What is this about? *

⚠ Order changes are not guaranteed - we'll do our best, but we can't promise the order hasn't already been picked, packed, or shipped. If it has already shipped we may not be able to make changes.

Tell us your order number and email above and we'll show you the guides for the straps you bought, right here.

No waiting for a reply - these are the guides for the items on your order.

Please describe your query *

What is your exact watch model? *

Which product are you enquiring about? *

Order number *

The order number from your confirmation email.

Look up your order to tick the exact item(s) this is about.

Skip the wait - check your tracking instantly using the order number + email above.

Do it yourself, instantly

Using the order number + the email on your order, you can cancel for store credit or change a size/colour - while your order hasn't shipped yet. (Warranty is covered for 12 months from delivery. See our policy.)

Reason for exchange *

Which watch do you have? *

Reason for refund *

Refunds are only available for major product issues within 7 days of delivery - not for change of mind or wrong size. See our policy.

What resolution are you looking for? *

Any additional notes? (optional)

Would you like another strap, or store credit? *

Another strap - pick a replacement below Store credit - what you paid, held on your account to use whenever you like

Store credit goes onto your customer account once we receive your strap back, and comes off automatically at checkout next time you order. Choose "another strap" if you'd rather we send a replacement.

What strap would you like instead? *

Search for the strap and pick it from the list below, or paste its product link - you can only choose from straps we currently stock, then pick the size/colour. If you ticked more than one item above, choose a replacement for each one below.

Is your shipping address still the same as when you placed the order? *

Yes No

How would you like your replacement shipped? *

Unlock FREE shipping

Add an extra strap worth over $30 (after discounts if applicable) and standard shipping is on us. Express is still charged. Paste a link or SKU:

For warranty / manufacturing issues you must attach a photo or a short video of the issue. Claims without one can't be processed.

Photo or video of the issue *

Photo or video · max 150 MB per file

Attach a file (optional)

Photo or video · max 150 MB per file

Have you read our returns & warranty policy? Read it here.

Yes No

Exchange / store credit is available for up to 30 days. Refunds are not available for change of mind.

Please describe your query / issue *

Contact Strapify

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