Contact Strapify

Name *

Email *

What is this about? *

⚠ Order changes are not guaranteed - we'll do our best, but we can't promise the order hasn't already been picked, packed, or shipped. If it has already shipped we may not be able to make changes.

Please describe your query *

What is your exact watch model? *

Which product are you enquiring about? *

Order number *

The order number from your confirmation email.

Look up your order to tick the exact item(s) this is about.

Skip the wait - check your tracking instantly using the order number + email above.

Do it yourself, instantly

Using the order number + the email on your order, you can cancel for store credit or change a size/colour - while your order hasn't shipped yet. (Warranty is covered for 12 months from delivery. See our policy.)

Reason for exchange *

Which watch do you have? *

Reason for refund *

Refunds are only available for major product issues within 14 days of delivery - not for change of mind or wrong size. See our policy.

What resolution are you looking for? *

Any additional notes? (optional)

What strap would you like instead? *

Paste the exact strap's link or SKU and we can check the price difference for you. Careful with SKUs: choose a size/colour first, as the SKU encodes the size.

Is your shipping address still the same as when you placed the order? *

Yes No

How would you like your replacement shipped? *

Unlock FREE shipping

Add an extra strap worth over $30 (after discounts if applicable) and standard shipping is on us. Paste a link or SKU:

For warranty / manufacturing issues you must attach a photo of the issue. Claims without a photo can't be processed.

Photo of the issue *

Max 25 MB per file

Attach a file (optional)

Max 25 MB per file

Have you read our returns & warranty policy? Read it here.

Yes No

Exchange / store credit is available for up to 14 days. Refunds are not available for change of mind.

Please describe your query / issue *

Contact Strapify

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